Business
Solution Services /
Customer Value Reviews
Value reviews improve the value of services to the client and the
value of the account to the organisation – a win-win result.
What makes a customer renew contracts?
Relationship
helps, but without delivering business value they will drift, or
run, away at the first opportunity.
Are your
delivery performance metrics based on your own technical metrics,
or are they based on the customer’s business metrics, or
do you have both?
Your technical
metrics are necessary for your own quality control, and for contractual
reasons. But customer value metrics measure what brings the customer
back, wins you new deals, and gets you a price that is value based.
The system diagram (below), portrays how a review drives improvements
to service value and customer relationships
Value Reviews
can also be used to establish customer receptiveness to planned
new products or services, and to provide insight into e-business
initiatives under development
Customer Value Review system diagram
Seeing
your service from your customer's
perspective is very illuminating, and the results benefit both parties.
Contact Stratege to arrange your next review!
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