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Business
Solution Services /
Knowledge Management
Knowledge Management
(KM) is the continual capture and reuse of the intellectual capital
of an organisation for competitive advantage and cost avoidance.
Many people see KM as just an information system. That
is a mistake - it is much more.
Effective knowledge management strategies require a complete business
framework. Most importantly, top level sponsorship, culture, formal
and informal organisation structures, and reward systems must all
support knowledge management, and collaboration and teamwork must
be prized. All of these are as important as processes or databases.
Early knowledge management systems were implemented on the basis
that they are good for the company, so people must and will use
them. This approach does not appeal to the sort of people who have
the best ideas, beyond the few enthusiasts. It also will fail to
tap into tacit knowledge, which may be the most valuable. It is
not easy to make people share, when knowledge appears to be their
personal competitive edge in times of job uncertainty.
If you know there is value locked up in your people’s heads
and you need it to be available to the rest of the organisation,
talk to Stratege about implementing a KM.
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