Is your business organised and managed by functional divisions or departments? Do these groups strive for functional excellence?
Yes, but in practice are functional goals more important than delivery of value to the customer and overall organisational performance?
Have you thought about whether functional objectives really align with overall business goals? Do politics seem to get in the way of getting business done? Do customers try and ring you, not your people, to get things fixed? Do managers get ruffled when others suggest their groups are not helping? Do they react by taking firmer control and become bottle-necks?
If any of these points ring true, you may need to rethink your organisation, and Stratege will guide you through the implementation of a business line and process-based organisation.